Returns & refunds
If you are a private customer you have a restricted right to return your order. If you return products, they must be unused and like new, in the original packages, and all labels attached. You have the right to return goods within 30 days after receiving them. We will refund the price of the products within 14 days after the return has arrived to us.
terms of return
Note the returned item needs to be flawless unused, completely intact, and in its original package. Please don't write or add anything to the box; the package must be closed with clear tape. The product needs to be intact and in retail condition. If the product is made with a customer's special request, the product can not be returned. Hygiene products like mattress protectors, pillows, sheets, and duvet covers can not be returned. Notice that the rug that is made in the size you have chosen can not be returned. The products that need to be assembled or installed can not be returned after assembly or installation. If you are unsure if you can return the product, don't hesitate to get in touch with us at info@madeinfinlandshop.fi before you install or assemble the product. If you are uncertain about the return policy, please get in touch with us before the order.
NB. products that can not be returned:
- Products that are custom made
- The rug that is made in size you have been chosen
- The products that are assembled or installed
- Hygiene products like mattress protectors, pillows, blankets, sheets, or duvet covers
How to return items
1. Pack the product to its original package. Please don't write or glue anything to the box. Return all the directions and additional parts. If you are returning big furniture, please contact us via email so we can direct you to the return.
2. Put an accessible format return notice inside the box with your information and purchase information. Please add your order information and name to the package if you return the goods using a parcel service.
3. Returns within Finland are accessible by using our return numbers, so don't hesitate to contact us via email about the return numbers. You must pay the return costs from other countries unless we have made an error. Just send us a copy of the shipping costs receipt when returning faulty or damaged products.
The returning address:
PolarPro Logistiikka / Made in Finland Shop
Pakkalantie 27 B doors 21-24
01510 Vantaa
Suomi/Finland
Tel. +35850 4090093
varasto@polarpro.fi
Wrong or damaged product
If the product you received is defective or damaged during transport, take photos of both the packaging and the product and send the pictures and additional information about your order to our customer service at info@madeinfinlandshop.fi no later than three days after receiving the order. Otherwise, we cannot compensate for the damage. Our customer service will contact you as soon as possible. Always keep the damaged transport packaging. Otherwise, we cannot compensate for the damage. Please contact our customer service in all cases of problems.
Our customer register is confidential, and we undertake not to disclose information to third parties for commercial purposes. If you do not want marketing messages from us, please contact our customer service as soon as you place an order.
A binding sales contract comes into force when the order has been processed. An order confirmation will be sent to the customer by email. We reserve the right to change prices and order and delivery terms and conditions for each order. An incorrect price does not bind the seller. We do not give discounts in the online store, so a different price is incorrect.
Under 18s can only purchase products from the online store with the consent of a guardian. The guardian's name, phone number, and email address must be included in the order. This information can be provided at checkout under `Change`.
Product failures
If you notice a failure of the product, please contact us info@madeinfinlandshop.fi. There will not be any additional cost for You if the product is broken.
If you have any questions, contact us.
Email: info@madeinfinlandshop.fi
